ADT Security Solutions: Frequently Asked Questions (FAQ)

Frequently Asked Questions

Welcome to the FAQ page for ADT Security Sales! We understand that you may have questions about our security solutions and how they can benefit your home and loved ones. We've compiled a list of frequently asked questions to provide you with the information you need. If you have any additional inquiries, please don't hesitate to reach out to our knowledgeable team for further assistance.

ADT stands out from the competition for several reasons. With over 145 years of industry experience, ADT has established itself as a trusted leader in home security. Our comprehensive protection plans, advanced technology, and round-the-clock professional monitoring services set us apart, ensuring that you have peace of mind knowing your home is well-protected.

ADT’s professional monitoring services involve a team of highly trained security professionals who are available 24/7 to monitor your home for any signs of intrusion or emergencies. In the event of an alarm activation, our monitoring team promptly verifies the emergency and contacts the appropriate authorities for a swift response. This immediate action helps minimize potential damages or threats.

Each system is different. This means that the non-emergency signal may mean something different depending on the system. Refer to your security system user’s manual to assist you. If you’re unsure which system you have, log into and look at the System Information section on your Overview page.

Absolutely! ADT understands that every home and family is unique. That’s why we offer customizable security solutions that can be tailored to match your specific requirements and budget. Whether you need intrusion detection, video surveillance, fire and carbon monoxide monitoring, or smart home integration, our expert consultants will work closely with you to design a security plan that suits your needs.

Yes, you can! ADT offers smart home integration, allowing you to control and monitor your security system remotely. Through our user-friendly mobile app or web portal, you can arm or disarm your system, view live camera feeds, receive real-time alerts, and even control other smart devices in your home. This convenience puts security at your fingertips wherever you are.

SafeStreets is in the business of taking care of their clients and providing all the equipment to monitor their home that is needed. Give us a call and explain your specific needs and one of our call technicians will be glad to help you protect your home.

Find the right package at the right price to get started with ADT-monitored home security systems today. Starting at $7/ week* ($27.99/ month*), ADT monitoring costs cover 24/7 professional monitoring and intrusion detection for any package.

ADT offers 24/7 monitoring, a 6-month ADT money-back guarantee* (certain restrictions apply), and the peace of mind that your most precious assets are safe.

Home protection and family safety are the primary purposes of a home security system. While this includes detecting burglary, a security system also detects a number of other threats, including smoke, fire, carbon monoxide poisoning, and water damage.

Yes, ADT offers the flexibility to transfer your security system to your new home. Our professional technicians can assist you with reinstalling the system and ensuring that it is properly set up in your new residence. Simply contact our customer service team, and they will guide you through the process and help you make a seamless transition.

Getting started with ADT is simple! You can contact our sales team to schedule a free consultation and assessment of your home security needs. Our experts will guide you through the available options and help you choose the right security solution for your home. We’ll handle the installation and ensure that your system is up and running smoothly.

ADT Touchscreen Control Panel
ADT Command Panel On Wall Control Home Automation

ADT's Home Automation

ADT offers a comprehensive home automation solution that seamlessly integrates with their security systems, allowing you to have complete control over your home from anywhere, at any time. With ADT’s home automation, you can enhance the security, convenience, and energy efficiency of your home.

One of the key features of ADT’s home automation is the ability to control your security system remotely. Through a user-friendly mobile app or web portal, you can arm or disarm your security system with just a few taps on your smartphone or computer. This allows you to easily manage your security settings whether you’re at home, at work, or on the go.

ADT’s home automation also enables you to control other smart devices in your home, creating a connected ecosystem. You can integrate devices such as smart locks, smart thermostats, lighting controls, and even video doorbells, all within the ADT ecosystem. This integration allows you to control and monitor these devices remotely, giving you added convenience and peace of mind.

With ADT’s home automation, you can create customized schedules and automation rules for various devices in your home. For example, you can set your lights to turn on and off at specific times, adjust your thermostat based on your daily routine, or even receive alerts when certain events occur, such as a door being unlocked or motion detected in a specific area.

Another valuable aspect of ADT’s home automation is the ability to receive real-time notifications and alerts. Whether it’s an alarm activation, a door being opened, or a camera detecting motion, you will be instantly notified on your mobile device. This ensures that you stay informed about the security status of your home, even when you’re not physically there.

ADT’s home automation is designed with convenience and energy efficiency in mind. By automating your lighting and thermostat, you can reduce energy waste and lower your utility bills. For instance, you can schedule your lights to turn off automatically when you leave the house or set your thermostat to adjust to an energy-saving temperature when no one is home.

In summary, ADT’s home automation solution allows you to take control of your security and home devices with ease. With remote access, customizable automation, real-time notifications, and energy-saving features, ADT empowers you to create a smarter, more secure, and more efficient home environment. Whether you’re looking to enhance your security, increase convenience, or save energy, ADT’s home automation offers a comprehensive solution to meet your needs.

ADT's remote access to my security system

ADT provides convenient remote access to your security system, allowing you to control and monitor it from anywhere using a mobile app or web portal. This feature gives you the flexibility and peace of mind to manage your security system, even when you’re not at home.

With ADT’s remote access, you can arm or disarm your security system with just a few taps on your smartphone or computer. This means that if you forgot to arm your system before leaving the house or need to disarm it for a trusted visitor, you can easily do so remotely. The ability to control your security system from anywhere ensures that you have complete control over the safety of your home.

In addition to arming and disarming, ADT’s remote access allows you to access real-time information about your security system. You can check the status of your sensors, including doors, windows, and motion detectors, ensuring that everything is secure. This visibility helps you stay informed about the security of your home, giving you peace of mind even when you’re away.

ADT’s remote access also includes the capability to view live camera feeds if you have video surveillance as part of your security system. You can access the camera feeds through the mobile app or web portal, allowing you to see what’s happening in and around your home in real-time. Whether you want to check on your kids, monitor package deliveries, or simply ensure that everything is in order, ADT’s remote access provides you with a clear view of your home’s surroundings.

Another valuable aspect of ADT’s remote access is the ability to receive instant notifications and alerts. You can set up customized notifications for specific events, such as an alarm activation, a door being opened, or motion detected in a particular area. These notifications are sent directly to your mobile device, keeping you informed and allowing you to take immediate action if necessary.

ADT’s remote access feature is designed to be user-friendly and intuitive. The mobile app and web portal provide a user-friendly interface that allows you to navigate through the various features effortlessly. Whether you’re a tech-savvy individual or someone who prefers simplicity, ADT’s remote access is designed to accommodate users of all levels of technical proficiency.

In summary, ADT’s remote access feature empowers you to control and monitor your security system from anywhere. With the ability to arm or disarm your system, check the status of sensors, view live camera feeds, and receive instant notifications, you can have peace of mind knowing that you have complete control over the security of your home, even when you’re not physically present. ADT’s remote access ensures that your home is just a tap away, providing convenience, flexibility, and added security for your peace of mind.

ADT Security Monitoring Remote Plan
ADT home security systems & alarm security for homes

ADT Control App

You speak, your home listens. The new voice-controlled Smart Home app lets customers use voice-activated commands to interact with their ADT Control App. Spoken commands control lights, thermostat, door locks, and the security system. How it works is bio-metric voice recognition authenticates the user after the customer sets up a unique phrase. This phrase becomes the customer’s secure password. Speaking a command can initiate a single service or a mode that triggers multiple tasks. It’s simple to use, especially when your hands are full or when using a touch pad isn’t practical.